Refund Policy
Refund Policy for MyDotPix Play
This Refund Policy applies to purchases made on MyDotPix Play, a videos marketplace operated by HenjuTech LLP ("we," "us," or "our"). By making a purchase on our platform, you agree to the terms of this Refund Policy.
1. Digital Video Purchases:
Due to the nature of digital content, all purchases of individual videos on MyDotPix Play are generally final and non-refundable, unless otherwise explicitly stated at the point of sale or as required by applicable law.
We do not typically offer refunds for the following reasons:
Change of mind: If you decide you no longer want the video after purchase.
Accidental purchase: If you unintentionally purchased a video.
Dissatisfaction with the content: Unless the video is significantly different from the description provided or is technically faulty.
Technical issues on your end: Problems with your internet connection, device compatibility, or software.
2. Subscription Services:
For subscription services offered on MyDotPix Play, the following refund terms apply:
Cancellation: You can cancel your subscription at any time. However, unless explicitly stated otherwise, you will not receive a refund for any unused portion of your subscription period. Your access to the subscription content will continue until the end of your current billing cycle.
Free Trials: If you are offered a free trial, you must cancel before the trial period ends to avoid being charged. Once the trial period ends, your chosen subscription will automatically begin, and you will be billed according to the selected plan. No refunds will be provided for the subscription fees charged after the free trial period if you fail to cancel before it ends.
Changes to Subscription Plans: If we make changes to our subscription plans or pricing, we will notify you in advance. You will have the option to cancel your subscription before the changes take effect. No refunds will be provided for the period prior to your cancellation.
3. Technical Issues with Videos:
If you experience significant technical issues with a purchased video that prevent you from viewing it (e.g., persistent playback errors, corrupted file), please contact our customer support within [Specify Timeframe, e.g., 7 days] of the purchase date with detailed information about the issue, including screenshots or video recordings if possible.
We will investigate the issue and, if we determine that the problem is on our end and cannot be resolved, we may, at our sole discretion, offer one of the following remedies:
Replacement: Providing you with a working copy of the video.
Store Credit: Issuing you store credit for the purchase price of the affected video.
Refund: Issuing a refund to your original payment method.
4. Unauthorized Purchases:
If you believe an unauthorized purchase was made through your MyDotPix Play account, please notify us immediately. We will investigate the situation and take appropriate action. However, we are not responsible for unauthorized purchases made due to compromised account credentials where you have failed to take reasonable steps to protect your account.
5. How to Request Assistance:
To request assistance with a potential refund or report a technical issue, please contact our customer support team at:
Email: [laling@henjutech.com]
Please provide the following information in your request:
Your account username or email address.
The title of the video or subscription in question.
The date of purchase.
A detailed explanation of the issue or reason for your request.
Any supporting evidence (e.g., screenshots, error messages).
6. Processing Refunds:
If a refund is approved, we will process it within [Specify Timeframe, e.g., 7-10 business days]. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
7. Changes to this Refund Policy:
We may update this Refund Policy from time to time. We will notify you of any material changes by posting the new Refund Policy on our website or through other appropriate means. Your continued use of our Services after the effective date of the revised Refund Policy constitutes your acceptance of the changes. We encourage you to review this Refund Policy periodically.
8. Contact Us:
If you have any questions or concerns about this Refund Policy, please contact us at:
HenjuTech LLP, Ziro, Arunachal Pradesh, India.
